Deriding social media as an entity that has adverse effects on people and society is a well-established narrative. There’s the anecdotes about couples out to dinner and glued to their phones. Cautionary tales that detail the depths of Facebook addiction. Antisocial Media crusaders who speak on the negative impact that social media can have on social skills and interaction when…
“But it seemed like such a good idea.” That’s how most public relations catastrophes begin—seemingly good ideas gone awry. It’s the same line of thinking that recently led Pepsi, and United Airlines, down the path to PR disaster. Those massive crises took place in the same week. This week? It’s Ja Rule and his brainchild, Fyre Festival. Ja Rule, who…
As I detailed last week, Facebook’s annual F8 conference would bring some news regarding its software and interface plans heading into the future. Facebook delivered. Highlighting the conference was the introduction of Facebook Spaces, a marriage between augmented reality (AR), virtual reality (VR), video chat, and 360-degree camera technology. Combined with an Oculus Rift VR headset, Facebook is planning to create a…
Apple’s annual developer conference has turned into a must-see event; with new product and operating system announcements, it’s an occasion that draws attention from the tech-savvy and tech-neophyte alike. With Facebook’s 21st Century ubiquity, its annual event has become a similar spectacle—and you can stream it live today. F8 kicks off at 1:00pm EST, with rumors flying about new platform…
Filed under: PR disasters, customer service calamities, damage control. Yes, we’re talking about what everyone else is talking about: that awful video of a passenger being forcibly yanked off of a United flight in Chicago. I’ll preface this by saying that I really have no idea about the logistics or reasoning involved in overbooking flights—it seems absolutely arcane from my…
Happy Opening Week, everybody! May your team start the first series of the 2017 Major League Baseball season off with a string of wins. May your team endure the grueling grind of the summer and achieve October greatness. May they not be mired in a never-ending rebuild while promoting a brand new ballpark that’s not even in the city where…
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